Usage and billing

Payment method

Estimate usage & costs

Common questions about billing

Delete account

You get all your billing information for your organization in a single place on the Billing dashboard.

If you have a requirement to upgrade to a custom plan with an enterprise use case, contact us.

Payment method

You can add, remove, change payment methods used to pay for your subscription. Please note that you can't remove your primary payment method if you have an active subscription.

Your card information is completely secure. We use Stripe to store your card information and process payments.

Estimate usage & costs

It can be daunting to figure out how much a usage-based platform like FastPix will cost, but there are simple ways to estimate your usage and costs.

This guide explains why we price based on usage, how to estimate your usage, and tips on how to reduce your costs.

Explore our pricing page to view full pricing details. Our pricing includes an ingest, storage and streaming component. You can easily select different resolutions with corresponding pricing.

Why do we price based on usage?

Really it comes down to this: The more you use FastPix, the more value you get, and the more it costs us to process and store your data. Thus, we charge based on usage.

PLEASE NOTE

Your usage is calculated based on the quantity, that is per minute of video upload, the volume of video you store (per min of video), and the amount of video (per min) your users stream each month.

How our pay-as-you-go pricing works?

Pricing for video streaming products is often complicated and we don’t want you wondering. We believe what we have below is the easiest way to visualize and understand pricing.

Here’re sample invoices which explains our pay-as-you-go model including resolution and volume discounts:

View our Complete pricing breakdown

How do I estimate my streaming usage?

If you're already using another tool and want to switch to FastPix (welcome!), your existing tool may have the exact numbers (minutes) you need. You might need to ask their support for this data directly if it's not easy to find.

Alternatively, you can use one of these two methods.

Option 1: Sign up for free and estimate your usage with $25 free credits

Each of our products has a generous free tier with $25 worth of credits. They're also very easy to get set up. Simply sign up and start to use whichever product you are interested in.

We estimate that, with $25 of video you can:

Upload/encode two full length movies or 250 one-minute user-created videos
Store those videos for six months
Stream 60 hours to viewers
Or host a real-time event with 10 participants and unlimited live stream viewers for up to 6 hours.

This should give you an estimation of your basic usage requirements. You can also consider various scenarios to estimate your streaming usage.

Option 2: Using scenarios to estimate your minutes of usage

When estimating video consumption for your application, it’s essential to consider different usage scenarios. Whether you have an existing user base or are launching something entirely new, here are three approaches to estimate video engagement:

We estimate that, with $25 of video you can:

1. Conservative Estimate:

Suppose you expect 200 active users in the initial months.
Each user might stream approximately 50 minutes of video per month.
This scenario provides a cautious estimate of usage.

2. Moderate Estimate:

Anticipate around 500 active users during the initial phase.
These users may stream about an hour and a half of video monthly.
This estimate balances realism and optimism.

3. Ambitious Estimate:

In an ideal scenario, aim for 1,200 active users.
Assume they’ll stream approximately 3 hours of video per month.
This optimistic projection accounts for potential high adoption.

By applying these three scenarios to your calculator, you can derive a range of costs. This range might be broad, but it will provide a clearer picture of potential streaming usage based on user engagement.

Once you’ve figured your projected streaming usage (minutes and views), you can use the pricing calculator on our pricing page and calculate your estimated monthly costs for adopting FastPix.

Resolution-based pricing

We offer resolution-based pricing tiers, which are determined by total number of pixels in the video calculated by multiplying its height and width. These tiers are applicable to encoding, storage, and streaming(delivery) services. If a video is delivered in multiple resolutions, it will be charged based on the minutes delivered for each resolution. Automatic discounts are applied based on the resolution of your videos.

Add-ons

Our pricing is designed to make you happy. We move additional functionality and features to add-ons to keep our base prices low. This is so you never pay for functionality that you don't want or need.

Here is our list of add-ons that we currently offer. Add new features or expand existing capabilities of your product to create a custom video experience that truly works for you.

Common questions about billing

Do you have a free plan?

When you sign up, you get $25 free credits once you put in your credit card. You get full API access, and FastPix video data. If you want to test and do a trial without putting in your credit card, then you can still upload videos which will be limited to 10 seconds, watermarked with FastPix’s logo. These will also get automatically deleted after 24 hours.

How is usage calculated?

You are billed based on the quantity, that is per minute of video upload, the volume of video you store (per min of video), and the amount of video (per min) your users stream each month.

Do you have a free plan?

How is usage calculated?

You are billed based on the quantity, that is per minute of video upload, the volume of video you store (per min of video), and the amount of video (per min) your users stream each month.

Do I pay for every video format/bitrate that is encoded?

No, you're charged based on the duration of the video you encode. So, if you encode a one-minute video, regardless of how many different formats or qualities, you're still only charged for that one minute.

Do I pay for every resolution that is delivered or streamed?

We offer resolution-based pricing tiers, which are determined by the total number of pixels in the video calculated by multiplying its height and width. These tiers are applicable to encoding, storage, and streaming (delivery) services. If a video is delivered in multiple resolutions, it will be charged based on the minutes delivered for each resolution. Automatic discounts are applied based on the resolution of your videos.

How do I get FastPix video data?

For any FastPix user, FastPix data is included. You need to integrate FastPix Video Data to track experience, engagement, and errors in real-time.

Do you offer custom pricing for enterprise usage?

Yes, we offer custom personalized pricing for enterprise teams and scaling organizations. With discounts for high-volume annual commitments for enterprise usage.

Are all the features included in Pay as go plan?

Yes! With the "Pay as you go" plan, you have full access to all platform features.

How much does FastPix cost to use?

Our pricing does not require any commitment or minimum volume of transcoding jobs. Besides, there is no minimum fees, you only pay for what you use. Use our pricing calculator to estimate your monthly costs.

Delete account

If you no longer wish to maintain your FastPix account and associated data, you can request for account deletion. Please follow these steps:

Contact support: Reach out to our support team at Customer Support to initiate the account deletion process.
Deletion timeline: Our technical team will process your request within 1-2 weeks. During this time, your account will be scheduled for deletion.
Completion: Once deleted, all assets you’ve uploaded, cached files, and personal data will be permanently removed.

PLEASE NOTE

Complete data removal may take up to 30 days from the date the technical team processes your account deletion.

What to expect after account deletion

Data Removal: All your files, including uploaded assets and cached data, will be deleted. This process ensures that no personal data or content associated with your account remains on our servers as per our terms and conditions and privacy policy.
Service Access: You will no longer have access to your FastPix account or any of the associated services. This includes all analytics, settings, and customization you have previously configured..
Confirmation: After the deletion process is completed, you will receive a confirmation email indicating that your account and data have been successfully removed.

Rejoining FastPix

If you decide to use FastPix again in the future, you are welcome to sign up anytime at FastPix Signup. Starting fresh allows you to take advantage of our latest features and updates.

Need assistance?

If you have any questions or need further assistance during this process, our support team is here to help. Feel free to reach out to us at Customer Support for any queries or concerns regarding your account deletion request.

Thank you for using FastPix. We value your privacy and are committed to ensuring a seamless and secure account deletion process.